Louise Oliver Limited

Wedding Hats
Wedding Hats & Bags
Wedding Hats & Necklaces
Wedding Hats & Fans
Hand Smocked Dresses
Hand Smocked Baby Clothes
Mother of the Bride Hats
Kentucky Derby Hats
Ladies Church Hats
Red Hat Society
Fascinators
Fascinators & Bags
Feather Fascinators
Headband Fascinators
Ascot Hats
Ascot Hats & Bags
Summer Hats
Gemstone Jewellery
Jewellery Sets
Precious Stone Necklaces
Pearl Necklaces
Bracelets
Earrings
Ethnic Jewellery
Summer Bags

RETURN & EXCHANGE POLICY

Louise Oliver is dedicated to providing the highest quality products. However, if you are not satisfied, you can return the goods to us for refund or exchange subject to our return policy and providing you follow our procedures listed here.

If you would like to return the goods, you must request this in writing within 7 days of delivery, by emailing theteam@louiseoliver.com, in order to obtain a Return Product Authorization (RPA) number, also advising your name, address, date of purchase, product name, worldpay transaction ID, the reason for return and specifying whether you require a refund or exchange of goods. Please enclose this information in the box with the item you are returning. Returns will not be accepted and refunds will not be given, more than 7 days after delivery.

All goods must be returned and received by Louise Oliver within 14 days of delivery in order to receive a refund or exchange.

The cost of delivery from Louise Oliver to the customer will not be refunded. Note that a Standard 7-day delivery charge of £5 is included in the product price which will not be refunded.

In addition, a restocking charge of £10 per item will not be refunded. This is to cover the credit or debit card transaction bank charges that we will have incurred, packaging costs, and the staff time to handle and administer the return.

e.g. A customer buys a hat for £99 and has it delivered using the standard 7 day UK delivery service included in the price. Louise Oliver will refund the customer £84 i.e. £99 hat less £5 standard delivery charge, and less £10 restocking charge.

e.g. A customer buys a hat for £99 and upgrades the delivery by £10 to the 48 hour UK mainland delivery service. Louise Oliver will refund the customer £84 i.e. £99 hat plus £10 additional delivery totals £109, less £5 standard delivery charge less £10 upgraded 48 hour UK mainland delivery charge, and less £10 restocking charge.

Exchanges are treated as a return and a new order. ie Return your hat and order a new hat on our website.

The aim of these charges is to cover the additional costs we incur in providing a service to you.

Louise Oliver will not accept returns for any items that have been used and tags removed. Upon receipt of an order, if any item has been received with no tags, customers should notify us in writing by email on the same day if they wish to return. Please note for hygiene and health purposes earrings cannot be exchanged or refunded.

Louise Oliver will only accept returns provided the goods are in their original packaging. We advise all customers to check items thoroughly on delivery before removing any attached tags and before disposing of any original packaging.

Returned goods lost in the post, arrived damaged or in an unfit condition for resale, will not be refunded. The customer is responsible for the cost and risk of returning the goods.

Any refund will be issued against the credit/debit card on which the purchase was made, but as we cannot credit back more than what was spent, we are unable to refund any return postage costs. Refunds will be made within 30 days.

We do not accept returns or exchanges for international orders outside of the UK, and for hats that have had their size adjusted specially for you by you or us.